One Call / One Click
Centralized intake
Phone and digital access for riders, caregivers, providers, and referral organizations.
How It Works
One coordinated pathway from mobility need to medical care.
Our model combines centralized intake, individualized mobility assessment, provider matching, accessible vehicles, travel navigation, and non-medical companion coordination.
The Rider Journey
Four steps. One coordinated plan.
1. RequestA rider, caregiver, healthcare provider, case manager, agency, insurer, or transportation partner requests assistance by phone or digital channel.
2. AssessA mobility manager identifies accessibility, equipment, caregiver/companion, destination, distance, and service-level needs.
3. MatchThe system identifies an existing qualified option or coordinated provider/vehicle when a higher level of support is required.
4. CompleteTrip and return status are coordinated with the goal of confirming that the rider reached the point of care.
Core Components
More than a fleet.
Technology
Scheduling & coordination
Routing, trip status, rider profiles, provider interfaces, and coordination across multiple provider types.
Accessible Vehicles
Needs-based assignment
Wheelchair-accessible vans and appropriately sized vehicles matched to actual rider needs.
Companion Support
Origin-to-treatment navigation
When appropriate, trained non-medical support can assist with transition, belongings, facility entry, wayfinding, and return travel.
Provider Network
Qualified partners
Public, nonprofit, and private providers with required credentials, insurance, screening, inspections, and safety standards.
Regional Access
Specialty-care coordination
Trips beyond ordinary local boundaries when medically appropriate care is unavailable closer to home.
Scope & Safety
Non-medical support with clear boundaries.
Companion support is non-clinical. Clinical care, lifting, stretcher transfers, medical monitoring, or needs outside the training and authorization of transportation personnel are to be referred to appropriately qualified providers.
Service note: Eligibility and availability are confirmed before transportation is coordinated. Companion support is non-medical and remains within established safety and service boundaries.